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REFUND POLICY

Thank you for choosing Nunnas! We take great pride in delivering fresh, high-quality meals. Because we specialize in perishable food items and rely on third-party delivery providers, our refund policy is designed to protect both our customers and our business while maintaining a high level of customer satisfaction.

 

1. Final Sale of Perishable Items

Due to the nature of the products we sell, all sales are final once the order has been confirmed, prepared, and dispatched. Perishable food items, including cooked meals, ingredients, and beverages, cannot be returned or exchanged.

 

2. Refunds for Incorrect or Missing Items

If you receive an order with missing or incorrect items, we will resolve the issue to your satisfaction. To request a refund or replacement, please contact us within 24 hours of delivery. We will:

  • Review the issue and confirm the error.

  • Offer a replacement or partial refund for the missing or incorrect items, depending on the situation.

To ensure quick resolution, please provide the following details:

  • Order number

  • A description of the issue

  • Photos of the incorrect or missing items (if applicable)

Refunds for missing or incorrect items will be issued to the original payment method within 7 business days.

 

3. Refunds for Damaged or Spoiled Goods

We make every effort to pack your order securely. However, if your order is damaged or spoiled upon delivery, we ask that you contact us immediately. Please provide the following:

  • Your order number

  • A description of the issue

  • Photos of the damaged or spoiled items

  • If we confirm the issue was caused by us (e.g., improper packaging or handling), we will offer a full refund or replacement.

  • If the issue is related to third-party delivery mishandling, we will assist in contacting the delivery provider to resolve the issue, but refunds or replacements may be limited.

Please note that Nunnas cannot be responsible for temperature control or spoilage caused by third-party delivery delays. We recommend inspecting your order upon delivery.

 

4. Refunds for Delivery Issues

Delivery delays or issues caused by third-party providers are unfortunately beyond our control. However, we strive to assist our customers with any delivery-related concerns.

  • Late Deliveries: If your delivery is significantly delayed and arrives cold or incomplete, please contact us within 1 hour of the delivery window. We will offer:

    • A partial refund or a discount on your next order.

    • A replacement for any items that were not delivered as ordered, subject to availability.

  • Failed Deliveries: If the third-party provider is unable to complete your delivery (e.g., incorrect address or inability to contact you), we are unable to offer a refund, but we will assist in resolving the issue with the delivery provider.

 

5. Cancellations

Because our meals are freshly prepared to order, we cannot accept cancellations once an order has been processed or dispatched. If you need to cancel your order, please contact us immediately. If your cancellation request is received before the order is confirmed for preparation, we will issue a full refund.

If you wish to modify or update your order (e.g., change items, delivery time, etc.), we will try our best to accommodate you as long as the order has not been dispatched for delivery.

 

6. Customer Satisfaction Guarantee

We want you to be satisfied with every meal you order. If for any reason you're not completely happy with your food, contact us within 24 hours. While we cannot accept returns of perishable items, we will work with you to find a fair resolution, whether through a partial refund, discount on your next order, issue rewards points , or a replacement where applicable.

 

7. Refund Processing Time

Once a refund request is approved, please allow 7 business days for processing. Refunds will be credited to the original payment method used at checkout.

 

8. Non-Refundable Items

The following items are non-refundable:

  • Gift cards

  • Promotional items or limited-time offers

  • Orders that are refused or undeliverable due to incorrect information provided by the customer

 

9. Limitations of Liability

  • Delivery Issues: Nunnas is not liable for delays or issues caused by third-party delivery services. We will work with the delivery provider to resolve any issues, but we are not responsible for delays, lost orders, or delivery issues caused by external factors.

  • Food Safety: Nunnas is committed to providing fresh, safe food. However, once an order has been delivered and accepted, we are not responsible for the storage or handling of food after delivery.

  • Refunds and Replacements: All refunds and replacements are at the discretion of Nunnas, based on the nature of the issue and the outcome of our investigation. We aim to resolve all concerns fairly, but each case will be evaluated individually.

 

10. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us:

  • Email: Support@nunnas.ca

  • Phone: +1 (437) 460-7977

  • Business Hours: Mon-sun 12:00pm till 3:00AM

We appreciate your understanding and look forward to serving you again soon.

 

11. Changes to Refund Policy

Nunnas reserves the right to modify or update this refund policy at any time. All changes will be reflected on our website, and the updated policy will apply to any orders placed after the revision date.

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